Finagg | Grievance

Terms & Conditions

By clicking “Accept” and proceeding, you confirm that you have read and agree to our Terms & Conditions and Privacy Policy, and provide your consent to the collection, processing, and storage of your personal information, including sensitive personal data, for providing and improving our services. You further acknowledge that separate and specific consent will be obtained at relevant stages for collection and use of such data, including sensitive personal data. If you do not agree, please do not proceed.

Procedure to Raise a Grievance

Customers can raise grievances via email at hello@finagg.in for general queries, including those related to credit information.

Levels	Type	Levels Contact	Turn Around Time (TAT)
Level 1	Queries, requests, complaints	hello@finagg.in	5 Business Days
Level 2	If you are still dissatisfied with the resolution provided or if your enquiries/requests/complaints/notifications are not addressed to Level 2	grievance@finagg.in	10 Business Days
Level 3	If the concern remains unaddressed from the date of sending your email to Level 1 personnel in case of grievance or notification of breach	ravi.shankar@finagg.in	30 Business Days

Alternatively, kindly send any grievances or queries you may have through post/courier to Address: Smartworks, World Trade Tower, Plot No-1, Noida Sector-16, Noida, Uttar Pradesh 201301, India Time: Monday - Friday (10:00 - 19:00) except Public holidays.

For assistance, you can contact us at +91 81860 81830 during Time: Monday - Friday (10:00 - 19:00) except Public holidays.

Note: The above time frame can change depending upon the nature and complexity of the complaint as per the interpretation of the Grievance redressal officer.

A grievance is closed when resolved, accepted by the complainant, or remains unanswered from the customer for 45 days.